Privacy Policy

Last updated: April 2026

1. Introduction

Calleo AI ("we", "us", "our") provides an AI-powered phone receptionist service. This Privacy Policy explains how we collect, use, and protect information when you use our service.

2. Information We Collect

Account information: name, email, password (hashed).
Business information: business name, type, hours, services, knowledge base content.
Call data: caller phone number, call recordings, transcripts, summaries, duration.
Booking data: customer name, phone, appointment details captured by the AI.
Billing information: processed by Stripe; we do not store card numbers.

3. Call Recording Disclosure

Calls handled by your AI receptionist are recorded for quality and training purposes. Callers are notified at the start of every call that the conversation may be recorded. Recordings and transcripts are accessible only to the business owner via their dashboard.

4. How We Use Information

To operate the AI receptionist and book appointments.
To send SMS confirmations to callers and notifications to business owners.
To process subscription payments via Stripe.
To improve service quality and prevent abuse.

5. Sharing

We share data only with service providers necessary to operate Calleo: Twilio (telephony/SMS), Stripe (billing), Supabase (hosting/database), and Lovable AI Gateway (AI processing). We do not sell personal data.

6. Data Retention

Call data is retained while your account is active. You may delete bookings and request account deletion at any time by contacting support. Recordings are kept for up to 12 months unless you request earlier deletion.

7. Security

Data is encrypted in transit (TLS) and at rest. Row-level security enforces that only you can access your business's data.

8. Your Rights

You may access, correct, export, or delete your personal data. EU/UK users have rights under GDPR; California users have rights under CCPA.

9. Contact

Questions? Email us at support@trycalleo.com.